![]() Stays available to solve problems and/or suggest alternatives to previous arrangements.Uses personal judgment and expertise to enhance the customer experience.Responds to and handles guest problems and complaints.Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.Makes presence known to customer at all times during this process.Coordinates and communicates event details both verbally and in writing to the customer and property operations.Sets a positive example for guest relations.Empowers employees to provide excellent customer service.Delivers excellent customer service throughout the customer experience and encourages the same from other employees.Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.Įnsuring and Providing Exceptional Customer Service.Performs other duties as assigned to meet business needs.Participates in customer site inspections and assists with the sales process as necessary.Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). ![]()
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